Privacy Policy

Effective Date: July 14, 2026

This Privacy Policy explains how Sheenny International Co., Limited, operating as Cinily Glasses and operating cinilyglasses.com (“Cinily Glasses,” “we,” “us,” or “our”), collects, uses, shares, and protects personal information when you visit our website, place an order, contact us, or use our services.

1. Personal Information We Collect

Depending on how you use our website, we may collect the following categories of personal information:

Device and browsing information: IP address, browser type, device information, time zone, pages and products viewed, referring website or search term, and information about how you interact with the website.
Order and account information: Name, billing address, shipping address, email address, phone number, order details, and payment status or payment token information provided by our payment providers.
Prescription and lens information: Prescription values, pupillary distance, lens options, and other information you provide to prepare prescription or custom-made eyewear.
Customer communications: Information you provide when you contact us about an order, return, exchange, product, prescription, or support request.
Reviews and feedback: Ratings, review content, and related order information when you submit a review or feedback.

We may collect this information directly from you, automatically through cookies and similar technologies, or from service providers involved in payment processing, delivery, fraud prevention, reviews, analytics, or customer support.

2. How We Use Personal Information

We use personal information to:

Operate, maintain, and improve cinilyglasses.com.
Process payments, fulfill orders, arrange delivery, and provide order confirmations.
Prepare prescription or custom-made eyewear using the details you submit.
Communicate with you about orders, returns, exchanges, support requests, and product questions.
Prevent, investigate, and respond to fraud, misuse, security incidents, and unlawful activity.
Analyze website performance and customer interactions.
Send marketing communications only where you have consented or where otherwise permitted by applicable law.
Comply with legal, tax, accounting, and regulatory obligations.

3. Legal Bases for Processing

Applicable privacy requirements depend on your location, the information involved, and the nature of our processing.

Where the UK GDPR or EU GDPR applies, we process personal information using one or more of the following legal bases:

Performance of a contract: To process, fulfill, deliver, return, or otherwise support your order.
Legitimate interests: To prevent fraud, secure and improve our website, provide customer support, and protect our business, where those interests are not overridden by your rights.
Consent: For non-essential cookies, certain marketing activities, and prescription or lens information where explicit consent is required by law.
Legal obligation: To meet applicable recordkeeping, tax, accounting, and lawful disclosure requirements.

Prescription and lens information may be considered sensitive personal information or health-related information under applicable law. We use prescription and lens information only to provide the eyewear or support you request. We do not use prescription information for marketing.

Where applicable law requires consent for processing this information, we obtain the required consent.

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, help prevent fraud, understand website performance, and, where enabled, measure or personalize marketing.

Where required by law, we ask for your consent before setting non-essential analytics or marketing cookies. You can manage your choices through our cookie banner or your browser settings. Blocking some cookies may affect website features, including checkout or account functions.

Where advertising technologies are enabled, our advertising partners may receive device identifiers and information about your browsing activity to help deliver or measure advertising. Depending on applicable law, this activity may be considered a “sale,” “sharing,” or processing for “targeted advertising.”

Please see Your Privacy Choices below for information about applicable opt-out rights.

Shopify provides certain cookies and similar technologies needed to operate our store. You can read Shopify’s privacy information in the Shopify Privacy Policy.

5. How We Share Personal Information

We share personal information where necessary to operate our website, provide services to you, comply with law, or protect our rights and customers. Recipients may include:

Shopify: Our ecommerce platform and related store services.
Payment service providers: The payment providers available at checkout, to process and confirm payments.
Delivery, fulfillment, and logistics providers: To prepare, ship, track, and deliver orders.
Review and feedback providers: Including Judge.me where used to request, collect, display, or manage product and store reviews.
Analytics, advertising, and technology providers: Where their services are enabled and in accordance with applicable consent requirements and your privacy choices.
Professional advisers and authorities: Such as accountants, legal advisers, insurers, regulators, law enforcement bodies, or other parties where disclosure is required or permitted by law.

We may also share information in connection with a merger, sale, restructuring, financing, or acquisition of all or part of our business, subject to applicable law.

6. International Transfers

We are based in Hong Kong. Your personal information may be processed outside the state or country where you live.

Our service providers may process personal information in Hong Kong, the United Kingdom, the European Economic Area, or other countries where they operate.

Where UK or EU data protection law requires safeguards for an international transfer, we use appropriate safeguards, such as contractual protections, and take account of the risks relevant to the transfer.

You may contact us using the details below for further information about the safeguards relevant to your personal information.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy. This includes fulfilling orders, managing returns and customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal, tax, accounting, or regulatory obligations.

Retention periods vary according to the type of information, the purpose of processing, and applicable legal requirements. When information is no longer needed, we delete it or anonymize it where appropriate.

8. Marketing Communications

Where you have consented or where otherwise permitted by law, we may send you product updates, offers, or marketing communications. You can unsubscribe at any time by using the unsubscribe link in the message or by contacting us at service@cinilyglasses.com.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information in certain circumstances.
Object to or request restriction of certain processing.
Request a portable copy of certain information.
Withdraw consent where processing is based on consent.
Complain to a relevant privacy or data protection authority.

Additional Rights for U.S. Residents

Where applicable U.S. state privacy laws apply to you and our processing, additional rights may include:

Knowing the categories and specific pieces of personal information collected, the sources, purposes, and categories of recipients.
Opting out of the sale or sharing of personal information and processing for targeted advertising.
Limiting certain uses or disclosures of sensitive personal information, or withdrawing consent to its processing, where applicable.
Appealing a decision about a privacy request where an appeal right applies.
Exercising applicable privacy rights without unlawful discrimination.

These rights are subject to applicable legal requirements, exceptions, and limitations.

Your Privacy Choices: Sale, Sharing, and Targeted Advertising

Certain advertising-related disclosures described in this policy may be considered a “sale” or “sharing” of personal information, or processing for targeted advertising, under applicable U.S. state privacy laws.

To submit an applicable opt-out request, email service@cinilyglasses.com and tell us that you wish to opt out of the sale or sharing of your personal information or targeted advertising. Where available, you may also use the Your Privacy Choices or Do Not Sell or Share My Personal Information controls provided on our website.

Where required by applicable law, we honor recognized opt-out preference signals, such as Global Privacy Control (GPC), as a request to opt out of applicable sale, sharing, or targeted advertising activities.

A browser-based opt-out applies to the browser and device sending the signal. Where required, we also apply the request to an associated account when we can identify it.

Submitting a Privacy Request

Contact service@cinilyglasses.com with your request and enough information to help us locate the relevant records.

For requests involving access, correction, or deletion, we may need to verify your identity. Where applicable law permits an authorized agent to act for you, we may request proof of authorization. We will not require identity verification for an opt-out request where the law prohibits it.

We respond within the time required by applicable law. If we decline a request, we will explain the reason as required.

Where an appeal right applies, you may appeal by emailing service@cinilyglasses.com with the subject line Privacy Request Appeal. Please include our original response and explain why you believe the decision should be reviewed. We will provide the appeal outcome and any further complaint options required by applicable law.

UK and European Privacy Rights

Where the UK GDPR or EU GDPR applies, the relevant rights under those laws remain available. To exercise them, contact us using the details below.

If you are in the United Kingdom and are unhappy with how we handle your information, you may complain to the Information Commissioner’s Office. If you are in the European Economic Area, you may contact your relevant data protection authority.

10. Security

We use reasonable technical and organizational measures designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Children

Our website is not intended for children. We do not knowingly collect personal information from children in a manner that requires parental consent under applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, or legal requirements. We will post the updated policy on this page and update the effective date above.

13. Contact Us

For questions about this Privacy Policy, your personal information, or a privacy request, contact:

Business / Data Controller: Sheenny International Co., Limited, operating as Cinily Glasses
Website: cinilyglasses.com
Registered Office: Room D07, 8/F, Kai Tak Factory Building Stage 2, 99 King Fuk Street, San Po Kong, Hong Kong
Email: service@cinilyglasses.com
Phone / WhatsApp: +852 9441 9454