Contact us
Customer Care
The Cinily Glasses team is here to help with orders, prescription questions, shipping, returns, and product inquiries.
Customer Care
You can email service@cinilyglasses.com at any time. Our customer support operates on New York time (Eastern Time, ET; America/New_York), observing daylight saving time where applicable.
Contact Us
Email: service@cinilyglasses.com
WhatsApp: +852 9441 9454
Phone:
+852 9441 9454
International call charges may apply.
Shipping & Delivery
Ordinary, non-custom orders are processed within 2–3 business days after payment is confirmed.
For ordinary, non-custom orders, standard transit takes 5–7 business days after dispatch. The total estimated delivery time is 7–10 business days, including processing and transit. Prescription and custom-made lens orders require 3–5 business days for preparation after payment and complete prescription details are confirmed, followed by 5–7 business days in transit. The estimated total is 8–12 business days. If prescription details need clarification, preparation begins after they are confirmed.
Business days are Monday through Friday, excluding weekends and public holidays.
We offer Free Standard Shipping on all orders to U.S. delivery addresses, with no minimum order value.
Taxes and import duties are included in the quoted order price for U.S. delivery addresses. CinilyGlasses covers applicable import duties and import taxes, so you will not be asked to pay additional import charges on delivery.
Our Locations
Legal Entity and Registered Office
Sheenny International Co., Limited
Room D07, 8/F, Kai Tak Factory Building Stage 2
99 King Fuk Street, San Po Kong, Hong Kong
Shipping and Returns Location — China
Orders ship from the following address. Authorized returns are sent to the same location.
Recipient: Cinily
No. 1220 Xinhan Street
Putian, Fujian 351111
China
Return parcel contact number: +86 15080128850
Please contact service@cinilyglasses.com for return authorization and parcel instructions before sending an item. Our Hong Kong registered office is not the shipping or return destination.
This return address is for authorized product returns only and is not a retail store. Please contact Customer Care before sending an item back so we can provide return instructions.
For full return details, please read our Returns & Refunds Policy.
About Cinily Glasses
Cinily Glasses is an online eyewear specialist serving customers in the United States. We provide prescription eyewear, frames, and customer support through our online store, cinilyglasses.com.
Delivery Coverage
We deliver to U.S. addresses available at checkout, including remote areas, with no remote-area surcharge. We currently accept delivery orders for the United States only.