Cancellation Policy

Last updated: September 21, 2026

Cancellation Policy (cinilyglasses.com)

If you need to cancel an order, contact us as soon as possible. Include your order number and use the subject line "Cancellation Request".

Before Dispatch

For ordinary, non-custom orders, you may request cancellation any time before dispatch. Email service@cinilyglasses.com with your order number. Once our customer service team confirms that your order has not shipped, we will cancel it and complete refund processing to your original payment method within 10 calendar days from the date we confirm the cancellation. Calendar days include weekends and public holidays. Your bank or payment provider may require additional time to post the refund.

For prescription or custom-made items, you may cancel within 24 hours from the time you place your order. Email service@cinilyglasses.com with your order number within that period. After 24 hours, cancellation for a change of mind is not accepted. For an eligible cancellation, we complete refund processing to the original payment method within 10 calendar days after confirming cancellation; your payment provider may need additional time. This does not limit your rights for faulty, damaged, incorrect or not-as-described items, or other mandatory consumer rights.

After Dispatch

Once an order has been dispatched, cancellation may no longer be possible. You may request a return under the Refund Policy, subject to the return conditions.

Please do not refuse or abandon a parcel without first contacting customer service for instructions.

Address Changes

If you need to change a delivery address, contact us as soon as possible. We cannot guarantee changes after an order has been processed or dispatched.

Questions

If you have any questions regarding cancellations, please contact us at: service@cinilyglasses.com