How Long Does Delivery Take? Your Cinily Glasses Shipping Guide
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Waiting for your new glasses? At Cinily Glasses, we want you to understand how your order is prepared, where it ships from, and how to check the delivery information for your shipping address. This guide explains the timelines and shipping terms for orders placed on cinilyglasses.com.
Shipping Destinations and Where Orders Ship From
Cinily Glasses ships to destinations currently supported at checkout. Enter your shipping address during checkout to check the delivery options available for your location.
If your country or region is not listed, contact service@cinilyglasses.com to ask about shipping availability before placing an order. Availability may be affected by temporary carrier restrictions.
Orders ship from our location in China:
Shipping Origin
No. 1220 Xinhan Street
Putian, Fujian 351111
China
Our Hong Kong registered office is not the shipping or return destination. For delivery coverage information, see our Shipping Destinations page.
The Journey of Your Order
Your total estimated delivery time includes processing or preparation followed by transit. The current timelines for U.S. delivery orders are outlined below.
- Processing or Preparation: Ordinary, non-custom orders are processed within 2–3 business days after payment is confirmed. Prescription and custom-made lens orders require 3–5 business days for preparation after payment and complete prescription details are confirmed.
- Transit: Standard transit takes 5–7 business days after your order ships. This is separate from the time needed to process or prepare the order.
Estimated Delivery Times for U.S. Orders
| Order Type | Processing / Preparation | Standard Transit | Estimated Total |
|---|---|---|---|
| Ordinary, non-custom orders | 2–3 business days | 5–7 business days | 7–10 business days |
| Prescription and custom-made lens orders | 3–5 business days | 5–7 business days | 8–12 business days |
When does the estimate start? For ordinary orders, processing begins after payment is confirmed. For prescription or custom-made lens orders, preparation begins after both payment and complete prescription details are confirmed. If prescription details need clarification, that confirmation must be completed before the preparation period begins.
These estimates apply to U.S. delivery addresses. For another destination, contact our team to confirm shipping availability and the applicable delivery information before placing an order.
Business days are Monday through Friday, excluding weekends and public holidays. These are estimates, not guaranteed delivery dates. Please review our Shipping & Delivery page and the information shown at checkout before ordering.
Free Standard Shipping and Included Taxes for U.S. Orders
We offer Free Standard Shipping on all orders to U.S. delivery addresses, with no minimum order value. This includes remote U.S. addresses available at checkout, with no remote-area surcharge.
Taxes and import duties are included in the quoted order price for U.S. delivery addresses. Cinily Glasses covers applicable import duties and import taxes, so you will not be asked to pay additional import charges on delivery.
For a delivery address outside the United States, please confirm shipping availability, costs, and how any taxes or import duties would be handled before placing an order. The U.S. shipping and tax terms above do not automatically apply to other destinations.
The total shown at checkout is the amount charged by Cinily Glasses for your order. Review your shipping address and order information before completing your purchase.
If a carrier or customs authority requests an unexpected payment, contact service@cinilyglasses.com with your order number before paying so we can review the request with you.
What Can Affect Your Delivery Estimate?
Prescription details that need clarification can delay the start of preparation. Customs processing, destination restrictions, holidays, severe weather, and local carrier conditions may also affect delivery.
We can provide available order support and carrier information where possible, but we cannot guarantee a specific customs clearance or delivery date. For current shipping details, review our Shipping Policy.
Tracking, Missing, or Damaged Deliveries
Use any tracking details provided for your order to check the latest available carrier updates. If you need help with tracking or your order has not arrived within the estimated timeframe, contact our team with your order number and any available tracking information.
If your package arrives damaged, is marked delivered but cannot be found, or appears lost, contact us. We will review the order with the carrier and arrange the appropriate next steps.
Need to Cancel or Return an Order?
Canceling a Prescription or Custom-Made Order
For prescription or custom-made items, you may cancel within 24 hours from the time you place your order. Email service@cinilyglasses.com with your order number within that period. After 24 hours, cancellation for a change of mind is not accepted.
For an eligible cancellation, we complete refund processing to the original payment method within 10 calendar days after confirming cancellation. Your payment provider may need additional time. For full details, see our Terms of Service.
Returns and Return Shipping
Eligible items have a 30-day return request window from the date of delivery. Items must be unused, unworn, in the same condition as received, and returned with their original packaging, included accessories, and proof of purchase. Policy exclusions apply. Prescription and custom-made lenses cannot be returned or exchanged solely because you change your mind.
Contact us for return authorization and instructions before sending anything back. For an ordinary change-of-mind return or exchange, the customer pays return shipping to China. For confirmed defective, damaged, or incorrect items, we require the item to be returned using our instructions and reimburse return shipping costs. Keep your postage receipt and tracking number and send them to us for reimbursement.
Refund Timing for Eligible Returns
We complete inspection, approval, and refund processing to the original payment method within 10 calendar days from the date our warehouse in China receives your return. This period includes inspection and approval; it does not restart after approval. Calendar days include weekends and public holidays. Your bank or payment provider may need additional time to post the refund.
These conditions do not limit your rights for defective, damaged, incorrect, or not-as-described items, or other mandatory consumer rights. Read our Returns & Refunds Policy for complete eligibility rules, exclusions, and return instructions.